Privacy Policy

Information We Collect

We may collect information that the user provides directly when using the website or contacting us, including:

• Full name
• Company name
• Email address
• Phone number
• Country or location
• Inquiry details
• Messages and information sent through contact forms
• Any other information the user chooses to voluntarily provide

We do not require the user to provide personal information that is not necessary for communication or for providing the requested services.

Information Collected Automatically

When visiting the website, some technical information may be collected automatically, such as:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Date and time of visit
• General information about how the website is used

This information is used primarily to improve website performance, security and user experience.

How We Use the Information

The company may use the information collected in order to:

• Respond to customer inquiries
• Process requests for quotations
• Communicate with customers and business partners
• Provide information related to products and services
• Understand customer needs
• Improve the website and the company's services
• Improve user experience
• Maintain website security and prevent unauthorized use
• Comply with applicable legal and regulatory requirements

Requests for Quotations

When using the Request a Quote form, we may ask for some information necessary to understand the request and communicate with the customer. This information may include:

• Name
• Company name
• Email
• Phone number
• Country
• Requested product or service
• Requested quantity or specifications
• Additional details about the request

This information is used for the purpose of reviewing the request and communicating with the customer regarding it.

Contacting the Company

If you contact us through:

• The Contact Us form
• Email
• Phone
• Any other means of communication available on the website

we may retain the information you provide to the extent necessary to respond to your inquiry and manage business communication.

Cookies

The website may use cookies and similar technologies to improve user experience and understand how the website is used. Cookies may help to:

• Remember certain user settings
• Improve website performance
• Analyze website usage
• Improve the browsing experience
• Support the core functions of the website

The user can control cookies through their browser settings; however, disabling certain cookies may affect some website functions.

Sharing Information

The company does not sell or rent users' personal information. Some information may be shared when necessary with:

• Technical service providers
• Hosting providers
• Website service providers
• Partners or suppliers when needed to fulfill a commercial request
• Competent authorities when required by law

This is done only to the extent necessary to achieve the intended purpose or to comply with legal obligations.

External Services and Links

The website may contain links to third-party websites or services. When you move to an external website, you become subject to the privacy policy and terms of use of that website. BORG AL ARAB IMPORT & EXPORT COMPANY is not responsible for the privacy practices or content of external websites.

Information Security

We take appropriate technical and organizational measures to help protect personal information from:

• Unauthorized access
• Unlawful use
• Unauthorized modification
• Loss
• Unauthorized disclosure

However, no electronic transmission or storage of information can be guaranteed to be 100% secure.

Retention of Information

We retain personal information only for the period necessary to achieve the purposes for which it was collected, or as required by legal and regulatory requirements or legitimate business needs. When there is no longer a need to retain the information, it may be deleted, anonymized, or disposed of in an appropriate manner.

Children's Privacy

The website and the services provided through it are primarily directed to companies, clients and commercial and professional entities. We do not intentionally aim to collect personal information from children. If we become aware that personal information belonging to a child has been provided without the required consents, we will take the appropriate measures in accordance with applicable law.

User Rights

In accordance with applicable laws and regulations, the user may have rights relating to their personal information, including, as applicable:

• Request to know the information we hold about them
• Request correction of inaccurate information
• Request to update their data
• Request deletion of certain information, where the law permits
• Object to or restrict certain data processing operations, where legally available

A privacy-related request may be submitted through the contact details at the bottom of this page.

Website Security

We may use appropriate security measures and technologies to help protect the website and data from unauthorized access or use attempts. However, the user should also take appropriate measures to protect their devices, accounts and personal information when using the internet.

Amendments to this Privacy Policy

We may update this Privacy Policy from time to time to keep pace with changes in:

• The website's services
• Technical systems
• Business requirements
• Applicable laws and regulations

Any updates will be posted on this page with the last updated date amended. We advise users to review this page periodically to stay informed of any changes.

Governing Law

This Privacy Policy is governed by the laws and regulations in force in the Arab Republic of Egypt, unless the applicable law or agreement provides otherwise.

Privacy Contact

If you have any question or request regarding the Privacy Policy or the way we handle your personal information, you can contact us through: